Terms and conditions

1. Introduction

1. These Terms and Conditions (“Terms”) govern the relationship between omni loop s.r.o., ID No.: 23907151, registered office Skupova 2663/12, Jižní Předměstí, 301 00 Plzeň, registered with the Regional Court in Plzeň, Section C, File No. 47499, e-mail: info@omniloop.cz (the “Provider”), and its customers (the “Client”).

2. The Provider offers services in marketing, UX/CX design, conversion rate optimization, user research, and web & e-commerce development.

3. These Terms form an integral part of any contract, quotation, or order confirmed between the Provider and the Client. By entering into a contract, the Client acknowledges that they have read and agree to these Terms.

2. Orders and Contract Formation

1. Any offer, quotation, or proposal from the Provider is non-binding and serves as an invitation to enter into an agreement.

2. The contractual relationship is established when the Provider confirms the Client’s order in writing (by e-mail, electronic confirmation, or signed agreement).

3. The Provider reserves the right to refuse cooperation, particularly if it may harm the Provider’s reputation or conflict with applicable law.

4. The Client must provide complete and accurate information required for proper service delivery.

3. Prices and Payment

1. Prices are agreed individually or according to the Provider’s valid price list.

2. Invoices are payable within 14 days from the date of issue, unless agreed otherwise.

3. In the event of late payment, the Provider may charge a default interest of 0.05% per day and suspend service delivery until full payment.

4. All prices are quoted exclusive of VAT, unless otherwise stated.

5. Payment is considered made once credited to the Provider’s bank account.

4. Service Delivery

1. The Provider shall perform services with professional care, within the agreed scope and timeframe.

2. The Client shall provide all necessary cooperation, data, access, and approvals required for service delivery.

3. Any delay in providing such cooperation extends the delivery timeline accordingly.

4. The Provider is not liable for delays or performance failures caused by the Client’s insufficient cooperation or actions of third parties.

5. Copyright and License

1. All deliverables created by the Provider (such as designs, texts, analyses, software, strategies, or graphics) are protected under copyright law.

2. Upon full payment, the Client receives a non-exclusive, perpetual, worldwide license to use the deliverables for its internal and commercial purposes.

3. The Provider retains the right to use the deliverables (or their parts) for portfolio, references, and marketing presentation.

4. The Client shall not modify or use the deliverables in any manner that could harm the Provider’s reputation.

5. If third-party materials are used in the project, their licensing terms apply separately.

6. Unless otherwise agreed, project source files (e.g. Figma or code files) remain the property of the Provider.

6. Liability and Warranty

1. The Provider shall be liable only for direct damages caused by its proven fault.

2. The total compensation for damages is limited to the amount paid by the Client for the respective project.

3. The Provider is not liable for any loss of profit, data, or goodwill, nor for indirect or consequential damages.

4. The Provider’s services are professional and advisory in nature and do not constitute a guarantee of specific commercial outcomes (such as revenue growth or conversion improvements).

7. Confidentiality

1. Both parties agree to maintain confidentiality regarding all information obtained during cooperation.

2. This obligation continues even after the termination of the contract.

3. The Provider may mention the Client’s name and logo among its references unless agreed otherwise in writing.

8. Data Protection

1. The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Czech Act No. 110/2019 Coll.

2. Details of data processing are described in the Provider’s Privacy Policy, available on its website.

9. Termination

1. A consumer Client may withdraw from a distance contract within 14 days, provided the service has not yet commenced.

2. The Provider may terminate the agreement if the Client is more than 30 days in arrears with payment, repeatedly violates obligations, or acts in a way that could harm the Provider’s reputation.

3. Upon termination, the Client shall settle all outstanding payments and is entitled to receive any deliverables for which full payment has been made.

10. Amendments to the Terms

1. The Provider reserves the right to unilaterally amend these Terms, particularly in response to changes in legislation, internal processes, or business policies.

2. Updated Terms will be published on the Provider’s website or sent by e-mail. If the Client does not object within 30 days, the amendment is deemed accepted.

11. Communication and Notices

1. All communication between the parties may be carried out electronically (via e-mail, client dashboard, or project tools).

2. An e-mail is considered delivered at the time it is sent to the e-mail address provided by the Client.

12. Governing Law and Jurisdiction

1. These Terms are governed by the laws of the Czech Republic.

2. Any disputes shall be resolved amicably; failing that, they shall be submitted to the competent court at the Provider’s registered office.

3. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

4. These Terms are valid and effective as of 31. 10. 2025.